What are the DISPLAX Warranty Terms?

DISPLAX warrants to the original end user/customer that DISPLAX products are free from defects in materials and workmanship, under normal and intended use.

Warranty Coverage Period

• Warranty duration: 2 years

• Applies to: All DISPLAX Skin products

• Start date: From the invoice date

• Effective since: January 2017

What Does the Warranty Cover?

During the warranty period, DISPLAX will, at its discretion:

• Repair or replace defective parts

• Repairs and replacements are performed at DISPLAX headquarters in Braga, Portugal

• Replacement parts are covered for the remaining period of the original warranty

⚠️ Any parts replaced under warranty become the property of DISPLAX.

What Is NOT Covered by the Warranty?

The warranty does not cover damage resulting from:

• Incorrect handling or storage

• Improper or incorrect installation

• Use outside the product’s intended specifications

• Use of incompatible or unauthorized accessories

• Accidents, vandalism, or intentional damage

• Misuse or abuse

• Natural disasters (fire, flooding, etc.)

• Insufficient or excessive electrical power supply

• Abnormal mechanical or environmental conditions

• Incorrect repackaging of the product

Warranty Is Also Void If the Product Has Been:

• Altered or tampered with

• Modified from its original configuration

• Serviced, upgraded, or repaired by unauthorized personnel

⚠️ Any service performed by someone not authorized by DISPLAX voids the warranty.

How to Initiate a Warranty Claim

To start a warranty claim, contact DISPLAX Support and provide:

• Product model

• Serial number

• Date of purchase

• Clear description of the issue

DISPLAX may request that the product be returned for inspection.

Shipping and Service Conditions

• Warranty service is Return-to-Base only

• The warranty does not include:

  • On-site labor

  • Travel expenses

  • Installation costs

  • Shipping costs to DISPLAX

Shipping Responsibilities

• DISPLAX will cover return shipping of repaired or replaced products to the original shipping location, if the claim is valid.

• If no defect is found, the customer is responsible for return shipping costs.

Important Technical Notes

• Many warranty claims are rejected due to installation-related damage — following official installation and lamination guides is critical.

• Always test sensors before lamination to avoid non-warranty damage.

• Keep original packaging for safe transport if a return is required.