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Frequently Asked Questions

Straightforward answers to common questions about features, errors, accounts, you name it.

  • What are the warranty terms of Displax Products?

    DISPLAX provides quality products. DISPLAX warrants to the original end user customer of its products that they are free from defects in material and workmanship. In the event of experiencing problems...

  • Why my Touch Controller is not being detected on Displax Connect?

    There are many reasons why a touch controller may not be detected by a computer.  Ensure you double check : All the motherboard drivers are properly installed (Windows) If the drivers related with the...

  • How to activate the touch in the Operating System?

    In order to get touch interaction on the Operating System itself  you must ensure that the Touch Injection button is set to the ON position. ...

  • The Displax Skin works with Android?

    The Displax Skin Ultra/Fit/Dualtouch will work out of the box in Android, IF ALL the following requirements are met: Kernel version is greater or equal than 3.10 Kernel is compiled with HID multitouch...

  • USB Extenders and HUB’s

    USB Extenders There are many types of USB Extenders on the market, depending of the cable length you need to choose the correct type. The most common are: Passive cables, they don't have a power adapt...

  • What is considered a good touch performance

    Having continuous drag, i.e. without losing touch detection, with one finger 90º relative to display and making minimal finger pressure. Test across the whole display area, both center and borders. Ha...

  • Why can't I see the Configuration Wizard button

    The Configuration Wizard feature is only available for Displax Skin Ultra and Displax Skin Fit, for versions of Displax Connect1.12.0 and above, it is not available for Displax Skin Dualtouch....

  • Skin works with Linux?

    The Displax SKIN products works on every Operating System (including Linux) as long it has a HID driver for multi-touch devices.  Similar to what happens with generic devices such as keyboards, mouses...

  • Displax Connect OpenGL Error

    After installing the Displax Connect if you got this error: It means your graphic card do not support OpenGL 2.0 or the graphic card driver is not updated.  Please install the latest driver to your gr...